Wisdom Next to push generative AI play for Tata Consultancy Services

IT services major Tata Consultancy Services (TCS) on Friday announced the launch of TCS WisdomNext, a platform that aggregates multiple generative artificial intelligence (GenAI) services into a single interface.

The company also added that the platform approach allows organisations to rapidly adopt next-gen technologies at scale within regulatory frameworks and at lower costs.

The platform will be part of the newly-formed AI.Cloud unit of TCS.

The platform also brings in features of software-as-a-service (SaaS), where customers can compare various GenAI models from different vendors, experiment with different models in real-time, and also get the cost parameters.

According to the senior management of the company, the platform that has been in the making for close to three quarters has been seen by about 100 customers.

In the initial testing phase, TCS has already leveraged this powerful tool for many of its largest customers. Examples include fast-tracking sales for an outdoor advertising company in the US, with real-time inventory availability and quote generation with maps integration; enhancing productivity and efficiency across the application migration and modernisation lifecycle for a leading American insurance provider; and enhancing customer experience through a smart mortgage assistant for a leading bank in the UK.

Harrick Vin, chief technology officer (CTO), TCS, said that GenAI is still an evolving technology and methodologies too are evolving.

“I think 2024 and beyond will be about how GenAI will deliver business value generation and scale. This is easier said than done. Finding what business issue should be solved to the technology that is required to solve it is a big and complex decision. Add to this the solution has to be responsible,” he added.

This point was also part of the issues raised by executives in an AI study conducted by TCS. TCS’ AI for Business Study found that while business executives are generally positive about the impact of AI, they are less certain about the path to transformation.